I love the Zappos brand and admire visionary entrepreneurs, so picking up Delivering Happiness by Zappos CEO and serial start-up founder Tony Hsieh was a no-brainer for me. What was a surprise though – how I couldn’t put the book down and ultimately tore through it in about two days.
Instead of using a ghost writer, Tony wrote the book himself in a plain, conversational tone that helped bring the business-reading experience to a more personal, intimate level. I found myself way sucked-in to the early years of his entrepreneurial track, from founding a failed worm farm at age 9, to building a successful mail-order business out of the back of Boy’s Life magazine a couple years later; when you get to the part about selling his internet start-up LinkExchange to Microsoft for $265 million, it feels like just a step beyond the custom picture button company he passed on to his older brother after building a $200 a month business.
Whether your a Zappos fanatic like me, or just have a casual interest in building a successful business on more than just profits, the evolution of the company up to Amazon’s acquisition makes for quite an entertaining read. Tony jumps off the page as a leader that rolls up his sleeves to make things happen, like when he drove cross-country to Kentucky to open up a new warehouse, and is keenly aware of the nuances of human relationships, a lot of which he seems to owe to a more-than-adequate love of partying (raves and make shift night clubs play a pretty important role in his story).
All in all, I was left inspired, optimistic and totally wanting more Zappos interaction – thankfully, their brand book, all-hands meetings and tons of company culture videos are all online on-demand whenever you need your faith in capitalism restored.
If you’d like to borrow the book, send me an email or leave a comment here and I’m happy to mail you my copy.
Here are some other fun Zappos-related resources in the meantime:Read More